Mandatory Password Reset for Wi-Fi Access

This article outlines the necessary steps for a student or employee to regain access to the Wi-Fi network after two or more years without a password reset.

Overview

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Students or employees with JCCC accounts that have not had a password reset in over two years will no longer be able to access the JCCC Wi-Fi network using their existing credentials. This article provides instructions for students or employees to request a password reset in order to restore Wi-Fi access.

 

Instructions

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(A). If you know your current password and have Multi-Factor Authentication (MFA) set up on your JCCC account

• Use the self-service password reset portal at https://account.activedirectory.windowsazure.com/ChangePassword.aspx to update your password.

(B). If you do not know your current password or do not have MFA set up on your JCCC account

• Contact the JCCC Technical Support Center to request a password reset

  • Phone: 913-469-7700

  • Chat: Navigate to https://www.jccc.edu/student-resources/technical-support/ and select "Chat with the Technical Support Center"

  • In-Person Locations: RC 271, RC 335, SC 114, and the ARC Ask Desk located on the first floor of the Billington Library

After completing the password reset process, attempt to log in to the JCCC Wi-Fi network again.

If this article didn’t answer your question or solve your issue, please call the TSC at 913-469-7700 or create a ticket by clicking here: (https://planning.jccc.edu/TDClient/37/Portal/Requests/ServiceDet?ID=206)