Option for Students Without a Phone Who Need to Add a Yubi Key for Financial Aid Refund Access

This article is for internal use and details how to add the TSC shared number to allow a student without a phone to set up a YubiKey on their account.

Students who need to access refunds via the Financial Aid portal need to have MFA for JCCC and MFA for Touchnet. If they don't have a phone, they van use a personal email for Touchnet and a YubiKey for JCCC. However, to set up the YubiKey, they have to have a phone to get into their account.

The TSC has a shared number for these situations

Overview

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Students who need to access refunds via the Financial Aid portal need to have MFA for JCCC and MFA for Touchnet. If they don't have a phone, they van use a personal email for Touchnet and a YubiKey for JCCC. However, to set up the YubiKey, they have to have a phone to get into their account.

The TSC has a shared number for these situations so that the student can get the YubiKey setup.

 

Instructions

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The number used is: 913-398-7325

1. Follow our typical security process to confirm the student is who they say they are.
2. Delete any MFA that isn't valid.
   1. For details on how to access the student's MFA, revoke any non-working numbers, and enter the above number, see this KB: https://planning.jccc.edu/TDClient/37/Portal/KB/ArticleDet?ID=1500
3. Add +1 9133987325 as the primary MFA.
4. You'll have to select Call as we don't have SMS options with Zoom.
5. When this number is dialed it will ring Mark Barbosa, Kathryn Douglas, Dave Prebyl, and Chad Martin.
   • You will want to work with one of the four above to warn them that you are about to call this number.
6. Have one of the above people answer the call when it attempts to verify.
7. Help the student add a YubiKey to their account.
   1. Here is the KB to follow for instructions: https://planning.jccc.edu/TDClient/37/Portal/KB/ArticleDet?ID=1904
8. Remove the TSC shared number.
9. Confirm that the student can log in with the YubiKey.
10. They'll need to have MFA set up for TouchNet, too.
11. TouchNet allows personal email addresses. 
12. As long as they know their password, they can log into their personal email account from the front desk, library, or SC location.
    1. If they need to change their TouchNet MFA, they'll need to reach out to the Bursar who can remove the current one and allow the student to set a new one.