Basic Wi-Fi Access Troubleshooting


If you are having issues connecting to a JCCC wireless network, this article provides basic troubleshooting options to connect to Wi-Fi on campus from a Windows or Mac computer.



  • Restart the computer.
  • Ensure that Wi-Fi is enabled on the computer.
    • Windows
      1. Select the Windows button.
      2. Select Settings (gear icon).
      3. Select Network & Internet.
      4. Select Wi-Fi.
      5. Slide Wi-Fi On.
    • Mac
      1. Select the Wi-Fi icon in the menu bar.
      2. Select Turn Wi-Fi On.
  • Disconnect from the Wi-Fi network and reconnect to it.
    • Windows
      1. Select the Wi-Fi icon from the system tray on the bottom.
      2. Select Disconnect to forget the network.
      3. Select Connect to reconnect back to the network.
    • Mac
      1. Select System Preferences 
      2. Select Network.
      3. Select Wi-Fi.
      4. Select Advanced.
      5. Select JCCC or JCCC-Guest from the list.
      6. Select the (-) button to remove it from the list.
      7. Select OK.
      8. Select Apply.

Note: If you are still experiencing issues accessing wireless on campus, please contact the Technical Support Center at 913-469-8500, ext. 4357 (HELP).


Article ID: 320
Sat 3/25/17 9:47 AM
Tue 3/26/24 9:22 AM

Related Articles (1)

Instructions to connect to the JCCC Secure Wi-Fi network using your JCCC account/password for JCCC employees and credit students