Basic Wi-Fi Access Troubleshooting

Overview

If you are having issues connecting to a JCCC wireless network, this article provides basic troubleshooting options to connect to Wi-Fi on campus from a Windows or Mac computer.

Instructions

• Restart the computer.
• Ensure that Wi-Fi is enabled on the computer.
  • Windows
    1. Select the Windows button.
    2. Select Settings (gear icon).
    3. Select Network & Internet.
    4. Select Wi-Fi.
    5. Slide Wi-Fi On.
  • Mac
    1. Select the Wi-Fi icon in the menu bar.
    2. Select Turn Wi-Fi On.
• Disconnect from the Wi-Fi network and reconnect to it.
  • Windows
    1. Select the Wi-Fi icon from the system tray on the bottom.
    2. Select Disconnect to forget the network.
    3. Select Connect to reconnect back to the network.
  • Mac
    1. Select System Preferences 
    2. Select Network.
    3. Select Wi-Fi.
    4. Select Advanced.
    5. Select JCCC or JCCC-Guest from the list.
    6. Select the (-) button to remove it from the list.
    7. Select OK.
    8. Select Apply.

Note: If you are still experiencing issues accessing wireless on campus, please contact the Technical Support Center at 913-469-8500, ext. 4357 (HELP).