Resolving a CAS Login Error

Overview

A user can receive a timing error when they open a page and it does not log them in right away.

This article describes troubleshooting techniques to bypass the "CAS does not know your target destination" page.

Instructions

These troubleshooting techniques do not need to be performed in order, but they do follow a logical sequence.

• Enter a direct link to MyJCCC in a new tab.
• Open a new window and sign in through the JCCC main page.
• Access the website using incognito mode or private browsing.
• Use a different browser.
• Clear browser cache.

If this article didn’t answer your question or solve your issue, please call the TSC at 913-469-7700 or create a ticket by clicking here: (https://planning.jccc.edu/TDClient/37/Portal/Requests/ServiceDet?ID=206)