Unable to Access Websites General Troubleshooting

Overview

This article describes various troubleshooting techniques to try when a user is unable to access a specific website.

Instructions

These troubleshooting techniques do not need to be performed in order, but they do follow a logical sequence.

• Check that the website is correct and try again.
• Verify that other websites still work fine.
• Clear browser cache.
• Restart browser (exit and reopen).
• Try to access the website using incognito mode or private browsing.
• Use a different browser.
• Restart Computer.

For further assistance, contact the TSC by calling (913)469-8500, ext. 4537(HELP), email techSupport@jccc.edu, or enter a ticket via the Service Catalog.

If this article didn’t answer your question or solve your issue, please call the TSC at 913-469-7700 or create a ticket by clicking here: (https://planning.jccc.edu/TDClient/37/Portal/Requests/ServiceDet?ID=206)