Student Technologies

How To's and FAQs for students using JCCC technologies.

Categories (5)

Office 365

Articles related to Word, Excel and other Microsoft Office 365 applications.


Articles related to Canvas and related integrated applications such as Respondus and Yuja

Internet Browsers

Articles related to Google Chrome, Firefox, Safari, Edge and other internet browsers.

General Student Account Information

Articles related to accessing MyJCCC, finding your usermane and student ID number.


Articles related to your Stumail account.

Articles (43)

Pinned Article Minimum Computer Specification Recommendations for Online Learning

Purchasing a new computer for online learning? This article includes the minimum specifications to assist you with your purchase

Access Google Drive Desktop Publishing (DTP) Folders

Student access to the Google Drive Desktop Publishing (DTP) Folders

Access Unofficial Transcript

Process for obtaining unofficial transcript through MyJCCC or JCCC transcript page

Accessing Student Google Drive

This article describes how to access your Google Drive storage, how to view your usage, and explain the new storage limit guidelines. Google Drive is a cloud-based storage service that enables users to store and access files online. The service syncs stored documents, photos, and more across all of the user's devices, tablets, and PC's.

Accessing Student Google Drive

This article describes how to access your Google Drive storage, how to view your usage, and explain the new storage limit guidelines. Google Drive is a cloud-based storage service that enables users to store and access files online. The service syncs stored documents, photos, and more across all of the user's devices, tablets, and PC's.

Activate Microsoft Office Products

Instructions to activate Microsoft Office Products.

Adjust Zoom or Magnification in Web Browsers

Provides steps to adjust the magnification level of web pages within various web browsers.

Adobe Creative Cloud - Student Access

Adobe is now providing temporary at-home access to the Creative Cloud for impacted students, so they can continue their work remotely from home, now that the campus is closed. There is no additional cost for you. Please follow the instructions below to gain access to the Creative Cloud Desktop Apps on your personal device. If you already have an Adobe subscription, please continue to use that login.

Authorization to Release Information Form

This article describes where to find the Authorization To Release Information Form.

Basic Wi-Fi Access Troubleshooting

Provides basic wireless troubleshooting options for Windows and Mac.

Change Default Applications Using Windows

This article describes the process of changing the default applications in Windows. Default applications include Email, Maps, Music player, Photo viewer, Video player and Web browser.

Change Desktop Background Image on a Windows Computer

Instructions to change the desktop background image in Windows

Create a New Folder in Windows and Macintosh

Provides steps to create folders on your Windows or Mac desktop.

Create Desktop Shortcut in Windows

Provides instructions to create a desktop shortcut to access frequently used applications, files or websites in Windows.

Document Storage Using OneDrive and Google Drive

Instructions for storing documents in Microsoft OneDrive and Google Drive for credit students.

Drop a JCCC Course

Instructions to drop a JCCC course.

Forget JCCC Wi-Fi Connection on Mobile Device

Forgetting/removing a Wi-Fi network on your device is often a useful strategy when troubleshooting wireless network problems, particularly if your configuration or authentication information for the wireless network may be incorrect.

Hide Rows and Columns in Excel

Instructions to hide rows and columns in Excel.

Increase Text Size in Windows

This article describes how to increase the size of the text that is displayed on a Windows 10 computer.

Install Rave Guardian Application on a Mobile Device

Rave Guardian provides rapid and proactive communication with your organization. The article provides instruction to Install the application on your mobile device.

LibCal Seats Reservation System for Fine Arts and Design Studio (FADS)

To document the process of reserving a Mac station or use of the Epson printers in FADS 202

Microsoft Azure - Registration and Student Credit Redemption

This article describes the process to redeem the free Azure credit through Microsoft for qualifying students.

Microsoft Azure Dev Tools for Teaching

Microsoft Azure Dev Tools for Teaching, formerly known as Microsoft Imagine, is a Microsoft program that provides students with software design and development tools at no charge. Whether your goal is to build a game, design an app or launch a project, Azure Dev Tools can help you develop your ideas and boldly bring them to life.

Microsoft Word: Tips and Tricks

This article contains links to common tips and tricks that can be helpful when using Microsoft Word.

Papercut for JCCC Visitors and Non-Credit Students

Papercut printing for students/visitors

Proctorio - Chrome Browser Extension Installation

McGraw Hill is partnering with Proctorio to provide new remote proctoring and browser locking capabilities within Connect. This new Connect platform tool will provide more control of the assessment or homework environment by enabling security options and verifying each student’s identity.

Remote Connect to a Lab Computer

This article is for credit students it explains the process of connecting to Key Server from a Windows or Mac computer - Allows credit students to remotely connect to a JCCC computer lab system and software.

Resources for Students with Technology Needs

Resources for students in need of technology related to the impact of the COVID-19 pandemic.

Save As Options for Files in Office 365

This article is for students and employees wanting to save files in Office 365 applications. It discusses the possible formats that a file can be saved in.

Scanning Document to Submit as PDF in Canvas

How to scan a document and submit using the Canvas app on iPhone,

Search for Credit Classes at JCCC

Process to search for Credit Classes on the JCCC website.

Set Audio Output Device in Windows

Provides steps to change the audio output device in the Windows operating system, including Microsoft Teams and Zoom.

Set Default Printer in Windows

Instructions for setting default printer

Sharing PowerPoint Presentations Publicly

Multiple methods of sharing PowerPoint presentations publicly

Sign Up or Modify the RAVE Alert System

RAVE is an alert system that students and employees can register to receive phone and email notifications regarding emergencies at the school.

Two-Step Verification Enrollment for My Finances

Details the steps necessary for two-step verification enrollment in My Finances. It also discusses the process for when a student no longer has access to the phone number or email that was used for a previous two-step verification enrollment.

Unable to Access Websites General Troubleshooting

This article describes various troubleshooting techniques to try when a user is unable to access a specific website.

Unable to View Final Grades

This article describes when final grades are available.

Use FileZilla to Access Student Server

FileZilla for access to student server in certain degree fields.

View MyFinances Bill Statement

How to view the billing statement that is located in My Finances.

Virtual Private Networking (VPN) for Students from Home Using Windows or Mac

This article describes the process of installing the Virtual Private Network (VPN) client for students so they can connect to the lab from home

Wi-Fi - Connect to JCCC Secure Network-JCCC Employees and Credit Students

Instructions to connect to the JCCC Secure Wi-Fi network using your JCCC account/password for JCCC employees and credit students

Wireless Printing Documents at JCCC Using PaperCut

Instructions related to wireless printing to printers in the JCCC Library and Open Computer labs. This can be done from student personal machines such as laptops.