Using the Client Portal

Overview


The Client Portal is a convenient way to submit requests for various departments across campus, as well as view informational articles to resolve your technology questions, and provides easy access to:

  • Access online support services using the Service Catalog
  • Submit a request for a general technology related request
  • Use find answers to search technical support related "how-to" knowledge base articles
  • Link to JCCC password account setup and recovery options
  • Check the the status of your submitted support requests

Features Available on the TeamDynamix portal Home Tab

Home Tab

The Home tab is located on the top left of the page. This option assists with navigation to return you to the main TeamDynamix portal page. 

Browse Service Catalog

The Service Catalog is a convenient way to request services online. Through the Service Catalog you are able to make requests, check the status of your outstanding requests, and communicate/leave a comment for support staff responding to your request. See Using the Service Catalog for additional information.

Submit a Request for a General Technology-Related Issue or Problem

Have a general technology-related issue or problem you would like to report? If so, this button provides a quick and easy way to submit your support request. Additional Information Services (IS) services for items such as requests for additional account access, equipment checkout or audiovisual reservations, as well as consulting and/or technology needs can be found in the Service Catalog under the Technology Services category or by using the Search box to enter a keyword for the service.

Find Answers (Knowledge Base)

Find Answers button is a way to quickly access the Knowledge Base which contains several informational articles including how-to's and frequently asked questions (FAQs) to assist with your technology questions. See Using the Knowledge Base for additional information. 

Reset JCCC Password

This option links to information related to resetting your JCCC account password found on our college website or by navigating to password.jccc.edu.

Ticket Status

Want to review a previously submitted ticket to check the status or leave a comment for support staff? This option presents a list of tickets where you are the requestor of the support need as well as tickets you may have entered on behalf of another JCCC person. See Checking Your Ticket Status in TeamDynamix for additional information.

Details

Article ID: 1248
Created
Mon 6/1/20 5:22 PM
Modified
Thu 8/5/21 8:22 AM