Overview
The Client Portal is a convenient way to submit requests for various departments across campus, as well as view informational articles to resolve your technology questions, and provides easy access to:
- Access online support services using the Service Catalog
- Submit a request for a general technology related request
- Use the Access Technical Self-Service Articles button to search technical support related "how-to" knowledge base articles
- Link to JCCC password account setup and recovery options
- Check the the status of your submitted support requests
Features Available on the TeamDynamix portal Home Tab
Home Tab
The Home tab is located on the top left of the page. This option assists with navigation to return you to the main TeamDynamix portal page.
Browse Service Catalog
The Service Catalog is a convenient way to request services online. Through the Service Catalog you are able to make requests, check the status of your outstanding requests, and communicate/leave a comment for support staff responding to your request. See Using the Service Catalog for additional information.
Submit a Request for a General Technology-Related Issue or Problem
Have a general technology-related issue or problem you would like to report? If so, this button provides a quick and easy way to submit your support request. Additional Information Services (IS) services for items such as requests for additional account access, equipment checkout or audiovisual reservations, as well as consulting and/or technology needs can be found in the Service Catalog under the Technology Services category or by using the Search box to enter a keyword for the service.
Access Technical Self-Service Articles (Knowledge Base)
The Access Technical Self-Service Articles button is a way to quickly access the Knowledge Base, which contains several informational articles including how-to's and frequently asked questions (FAQs) to assist with your technology questions. See Using the Knowledge Base for additional information.
Reset JCCC Password
This option links to information related to resetting your JCCC account password found on our college website or by navigating to password.jccc.edu.
Ticket Status
Want to review a previously submitted ticket to check the status or leave a comment for support staff? This option presents a list of tickets where you are the requestor of the support need as well as tickets you may have entered on behalf of another JCCC person. See Checking Your Ticket Status in TeamDynamix for additional information.
If this article didn’t answer your question or solve your issue, please call the TSC at 913-469-7700 or create a ticket by clicking here: (https://planning.jccc.edu/TDClient/37/Portal/Requests/ServiceDet?ID=206)